Wednesday, March 25, 2015

Dear DNA, We Need to Talk

One of the things I appreciate most about Finland is its internet. Internet services in Finland are reliable and affordable, with speeds far faster than what I'm used to getting in the United States. Right now, I've got a 100mb connection, with the option of upgrading to 250mb if I so choose. My mother in Pennsylvania, on the other hand, has only a 5mb connection - and pays double what I do. My internet has only crashed a handful of times in the three-and-a-half years I've been here, and every time it did crash, it was up again within hours. Cell phone data services are also a world beyond the US, with data caps being almost non-existent, and connections costing as low as €7/month. I have my phone, internet, and cable service through a company called DNA. I've been their customer since the week I moved here, and aside from 2 or 3 instances of downright terrible customer service, I've had nothing but positive experiences with them...until recently. 

In May of last year, at 17 weeks pregnant and on one of the hottest days of the year, I waddled into the DNA store inside of IsoKarhu in Pori. I wanted to upgrade my then 50mb internet connection, and maybe get cable. Two friendly and knowledgeable salesmen helped me pick out what I wanted. Everything was going smoothly until I needed to sit down. I looked around for a chair, but all I saw was something that, I assumed, wasn't for sitting. It had metal bars and was very high, and resembled a hotel room suitcase holder, only taller and more slender. I asked the kind salesmen, "I'm sorry, but do you happen to have a chair for me?" "Yes, of course! It's there, next to you.", he happily replied, pointing to that...contraption. At only 147 centimeters(4'10) tall, and with a baby growing inside of me, there was no way I was going to be able to get up onto it. I finished the transaction, and waddled as fast as I could to the nearest bench. 

A few months later, when I was very, very pregnant, I waddled to a different DNA store, this one on the walking street, for a different issue. To my annoyance, I saw that this store, too, had those awful "chairs". I asked the woman behind the counter why every store had the same terrible furniture, and she told me that I "wasn't the first" to complain, and that she "understood completely."

Then, this past Monday, I needed to go to a DNA location to get a tablet for my radio project. I decided to head to the Puuvilla location, since it had moved from IsoKarhu and likely had the same great salesmen that helped me back in May. To my dismay, they, apparently, moved those horrible sitting devices with them. This time, since I wasn't pregnant, I was able to climb up onto one. It was just as uncomfortable as it looked, with the metal bars creeping into places metal bars should never be near. I complained, again. My usual friendly salesmen both laughed, and said that I was the second person today to complain, and that they, too, had complained to corporate, but it was to no avail. 

I tried to finish my transaction without being distracted by the metal bar near my lady places, but I found it quite difficult, so I decided to just stand. After we were finished, I asked if I could take a picture for my blog. They said yes, and that they'd like to see the post when it's finished. 

This, my friends, is the abomination that DNA calls a chair:

Tired Licia for scale

Look, DNA. I hive you a lot of money every month, as do many people. I know you can do better than this. So, rather than write a heartfelt message, I'm going to convey my ideas through memes.

I don't think I'm asking for much, DNA. Just put some actual fucking chairs in your stores.
Thank you.

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